How is my Privacy Respected? We will never send unwanted emails and we will never share your email or information with others.
Is Online Ordering Secure? Our online store and checkout is Powered by Shopify. Shopify complies with the highest level of Payment Card Industry (PCI) standards. Shop with Confidence. You can securely pay for your order using Visa, Master Card, or Discover. Or, use PayPal at checkout if you prefer.
Error in your Shipment? We strive to provide friendly and helpful customer service and ensure quick and accurate processing of every order. Please contact us immediately if you do not receive what was expected and we will ship the corrected item right out to you!
Returns We accept returns within 2 weeks of date of delivery. You must email us at RMA@modeltrainsoftware.com to receive a Return Item Authorization. All items must be received back from you in the same condition as we sent them. The items must be in condition to re-sell. You need to pay the return return shipping charges. We will refund the purchase price (less any shipping & handling). Shipping charges are not refundable.
Responsibility The user and/or customer will determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection with its use. If you substitute or replace components with after-market accessories, Evan Designs cannot be held responsible for problems or equipment failure caused by modifications. Specifically, you should be somewhat familiar with wiring before purchasing LED's. If you have any questions about our return policy, or any other questions, please feel free to email us at Service@modeltrainsoftware.com or call us at 1-303-410-1118 M-F 9a - 5p MST